FAQ

Frequently Asked Questions

We want your shopping experience to be as easy and stress-free as possible. Below are answers to some of our most commonly asked questions.

How long does shipping take?

Shipping times vary depending on the product and destination. Most orders typically arrive within 7–15 business days after processing.

Please keep in mind that shipping times may be affected by holidays, carrier delays, weather, or other circumstances outside of our control.

How long does order processing take?

Orders are typically processed within 1–3 business days before they are shipped.

Once your order has shipped, you will receive tracking information when available.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Please allow a few days for tracking updates to appear after your package has been shipped.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has already been processed or shipped.

What if I entered the wrong shipping address?

Please contact us immediately if you notice an incorrect shipping address.

If your order has not yet been processed, we may be able to update the address. Once an order has shipped, we may not be able to make changes.

Customers are responsible for providing accurate shipping information at checkout.

What should I do if my order arrives damaged?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please include your order number, a description of the issue, and clear photos of the item and packaging so we can review the situation and help resolve it.

What if I receive the wrong item?

If you receive an incorrect item, please contact our customer support team with your order number and photos of the item you received.

We will review the issue and provide the appropriate next steps.

What if my package says delivered but I haven't received it?

If your tracking information shows that your package was delivered but you cannot locate it, please:

Check around your property and delivery area.
Ask household members or neighbors if they accepted the package.
Contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact us and we will help you determine the next steps.

Can I return an item?

Return eligibility depends on the condition of the item and our return policy.

Please review our Refund & Return Policy for full details regarding return eligibility, timeframes, and instructions.

When will I receive my refund?

Once an approved refund has been issued, it may take several business days for the funds to appear in your original payment method.

Processing times can vary depending on your bank or payment provider.

Do you offer exchanges?

Exchange availability may depend on the product and circumstances.

Please contact us with your order number and the item you would like to exchange, and our customer support team will let you know what options are available.

Where do you ship?

We currently ship to locations available during checkout.

If your shipping address is accepted at checkout, we are generally able to ship your order to that location.

Will my items arrive in the same package?

Some products may be shipped separately depending on product availability, fulfillment location, or supplier.

If your order contains multiple items, you may receive more than one package and multiple tracking numbers.

Why haven't I received my confirmation email?

First, check your spam or junk folder.

Also make sure the email address entered during checkout was correct.

If you still cannot locate your confirmation email, please contact us for assistance.

Are my payment details secure?

We use secure payment processing through our online store platform. Your payment information is processed securely and is not stored directly by our store.