Privacy Policy

Last Updated: [Insert Date]

This Privacy Policy describes how Findly (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, place an order, contact us, or otherwise use our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or make a purchase from our store, we may collect certain personal information, including:

Name
Billing address
Shipping address
Email address
Phone number
Order and purchase information
Payment and transaction information
Customer service communications
Device and browser information
IP address
Website usage and activity information

Payment information is generally processed securely by our payment providers, such as Shopify Payments or other payment processors. We do not directly store your complete credit or debit card information.

How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders
Provide order confirmations and shipping updates
Process payments, returns, and refunds
Respond to customer service inquiries
Prevent fraud and unauthorized transactions
Improve our website, products, and customer experience
Communicate with you about your account or purchases
Send promotional or marketing communications when permitted
Comply with legal, tax, and regulatory requirements

Shopify

Our online store is hosted through Shopify.

Shopify may collect and process certain personal information in order to provide ecommerce, payment, analytics, security, and other services used to operate our store.

Shopify's handling of personal information is governed by its own privacy practices and policies.

Sharing Your Personal Information

We may share your personal information with trusted third parties when necessary to operate our business and fulfill your orders.

These third parties may include:

Shopify
Payment processors
Shipping and delivery companies
Product suppliers and fulfillment partners
Website hosting and technology providers
Analytics providers
Marketing and advertising platforms
Customer service providers
Fraud prevention and security providers

We only share information that is reasonably necessary for these providers to perform their services.

We may also disclose information when required by law or when necessary to protect our rights, customers, or business.

Suppliers and Order Fulfillment

Some products may be fulfilled or shipped by third-party suppliers or fulfillment partners.

To complete your order, we may provide these partners with information such as your:

Name
Shipping address
Phone number
Email address
Order information

This information is shared only as necessary to process and deliver your order.

Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

Remember your preferences
Keep your shopping cart functioning
Improve website performance
Understand how visitors use our website
Measure advertising effectiveness
Personalize content or advertising

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some features of the website.

Marketing Communications

If you choose to receive marketing emails, text messages, or other promotional communications from us, we may use your contact information to send you information about products, promotions, or special offers.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Text message recipients may follow the opt-out instructions included in the message.

Advertising

We may work with advertising platforms such as Meta, TikTok, Google, Pinterest, or similar services.

These providers may use cookies or other tracking technologies to help us measure advertisements and display content that may be relevant to you.

Their collection and use of information is subject to their respective privacy policies.

Data Retention

We may retain personal information for as long as necessary to:

Fulfill orders
Maintain business and financial records
Provide customer support
Resolve disputes
Prevent fraud
Meet legal and regulatory requirements

Information may be deleted or anonymized when it is no longer reasonably necessary for these purposes.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information.

However, no online system, website, or method of electronic transmission can guarantee complete security.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your data is used
Opt out of certain marketing communications
Opt out of certain targeted advertising or data-sharing activities where required by law

To submit a privacy request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

Children's Privacy

Our website and products are not intended for children under the age required by applicable law to provide consent independently.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe a child has provided us with personal information without appropriate authorization, please contact us.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

International Customers

If you access our store from outside the country in which our business operates, your personal information may be transferred to and processed in other countries.

Data protection laws in those locations may differ from the laws in your country.