Refund Policy

Refund & Return Policy

We want you to feel confident shopping with us. If you are not satisfied with your purchase, you may request a return or refund within 15 days of receiving your order, subject to the conditions below.

15-Day Return Window

You have 15 days from the date your order is delivered to contact us and initiate a return or refund request.

Requests submitted after the 15-day period may not be eligible for a return or refund.

Return Eligibility

To be eligible for a return, your item must:

Be unused and in the same condition in which you received it
Include all original packaging, accessories, tags, and components
Be accompanied by proof of purchase or your order number

Items that have been used, altered, damaged after delivery, or returned without the original packaging may not be eligible for a refund.

How to Request a Return or Refund

To begin a return or refund request, please contact us through our Contact Us page or email us at:

[Your Customer Support Email]

Please include:

Your full name
Order number
The item you would like to return
The reason for your request
Photos of the item if it arrived damaged, defective, or incorrect

Please do not return an item before contacting us and receiving return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong product, contact us as soon as possible and within the 15-day return period.

Please include clear photos of the item and packaging so we can review the issue.

If your claim is approved, we will provide instructions regarding a replacement, return, or refund.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Original shipping charges, if applicable, are generally non-refundable.

We recommend using a trackable shipping method when returning an item. We are not responsible for return packages that are lost in transit.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow several business days for the refund to appear in your account after it has been issued. Processing times may vary depending on your bank, credit card company, or payment provider.

Non-Returnable Items

Certain items may not be eligible for return for health, hygiene, safety, or other reasons.

These may include:

Personal care or beauty products that have been opened or used
Items marked as final sale
Gift cards
Customized or personalized products
Items that have been damaged through misuse or improper handling

Please contact us if you are unsure whether your item is eligible for return.

Order Cancellations

If you would like to cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be canceled once it has entered processing or has been shipped.

Missing or Lost Packages

If your tracking information shows that your package was delivered but you have not received it, please check with household members, neighbors, and the shipping carrier first.

If you still cannot locate your package, contact us so we can review the situation.