Shipping Policy

Shipping Policy

Last Updated: 9/30/2026

Thank you for shopping with Findly. This Shipping Policy explains our order processing times, estimated delivery times, tracking information, and other important shipping details.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Business days do not include weekends or major holidays.

During periods of high order volume, holidays, product launches, or promotions, processing times may be slightly longer.

Estimated Shipping Times

Most orders are typically delivered within 7–15 business days after processing.

Please note that delivery times are estimates and are not guaranteed.

Shipping may take longer due to circumstances outside of our control, including:

  • Carrier delays

  • Weather conditions

  • Holidays

  • Customs processing

  • High shipping volume

  • Supplier or fulfillment delays

  • Incorrect or incomplete shipping information

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow a few business days for tracking information to update after your shipment has been processed.

Some orders may include multiple tracking numbers if items are shipped separately.

Multiple Packages

If you order more than one item, your products may be shipped separately depending on availability, supplier location, or fulfillment center.

This means you may receive multiple packages on different days.

You will not be charged additional shipping fees simply because your order arrives in separate shipments unless otherwise stated at checkout.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to update the address before the order is processed.

Once an order has shipped, we may not be able to change the delivery address.

We are not responsible for packages delivered to an incorrect address provided by the customer.

Delayed Orders

Occasionally, packages may experience delays after leaving the fulfillment facility.

If your order is taking longer than expected, please review your tracking information first.

If there has been no tracking update for an extended period, please contact us with your order number so we can help review the shipment.

Lost Packages

If your package appears to be lost in transit, please contact us.

We may ask you to contact the shipping carrier first or allow additional time for the carrier to complete an investigation.

We will work with you to determine the appropriate next steps based on the circumstances.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please:

  • Check your mailbox, porch, front desk, or other delivery areas

  • Ask household members if they accepted the package

  • Check with nearby neighbors

  • Contact the shipping carrier for delivery details

If you still cannot locate your package, please contact us for assistance.

Returned Packages

Orders may be returned to the sender due to:

  • Incorrect addresses

  • Incomplete addresses

  • Refused delivery

  • Unclaimed packages

  • Failed delivery attempts

If your package is returned, please contact us.

Additional shipping charges may apply if the package must be shipped again due to an incorrect address or other customer-related delivery issue.

International Shipping

If international shipping is available at checkout, delivery times may vary depending on the destination.

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless otherwise stated, customers are responsible for any applicable customs duties or import fees.

Customs processing may also cause additional delivery delays.

Shipping Rates

Shipping rates, if applicable, will be displayed at checkout before you complete your purchase.

We may occasionally offer free shipping promotions or discounted shipping rates.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled once it has entered processing or has already shipped.

Questions About Your Shipment

If you have questions about your order or shipment, please contact us through our Contact Us page or email:

shopfindly@yahoo.com

Please include your full name and order number so we can assist you more quickly.

Thank you for shopping with Findly!