Terms of Service

Last Updated: 9/30/2026

These Terms of Service (“Terms”) govern your use of Findly and any purchases made through our website. By visiting our website, placing an order, or using our services, you agree to these Terms.

Please read them carefully before using our website.

1. Online Store Terms

By using this website, you confirm that you are legally permitted to enter into a binding agreement in your jurisdiction.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You may not attempt to interfere with the security, operation, or functionality of our website.

2. Products and Services

We make reasonable efforts to display product descriptions, images, colors, pricing, and other information as accurately as possible.

However, actual product appearance may vary slightly due to:

Screen settings
Lighting
Product updates
Manufacturing differences
Supplier changes

We reserve the right to modify or discontinue products at any time without notice.

3. Pricing

Prices are listed in the currency shown on our website and may change at any time without prior notice.

We reserve the right to correct pricing errors, including errors caused by technical issues or incorrect supplier information.

If an order is affected by a significant pricing error, we may contact you to cancel or adjust the order.

4. Orders

We reserve the right to accept, reject, limit, or cancel any order at our discretion.

We may cancel an order for reasons including:

Product unavailability
Pricing or listing errors
Suspected fraud
Payment issues
Incorrect customer information
Shipping restrictions

If we cancel an order after payment has been received, we will issue an appropriate refund.

5. Payment

You agree to provide accurate and complete billing and payment information when placing an order.

Payment processing may be provided by Shopify or third-party payment providers.

We are not responsible for delays or issues caused by your bank, card issuer, payment provider, or financial institution.

6. Shipping

Shipping times are estimates and are not guaranteed.

Delays may occur due to:

Carrier delays
Customs
Weather
Holidays
High order volume
Supplier delays
Incorrect shipping information

Customers are responsible for entering the correct shipping address at checkout.

Please review our Shipping Policy and FAQ for additional information.

7. Returns and Refunds

Returns and refunds are subject to our separate Refund & Return Policy.

Customers must initiate eligible refund or return requests within 15 days of receiving their order.

Please review our Refund & Return Policy for complete requirements and instructions.

8. Third-Party Fulfillment

Some products may be fulfilled or shipped by third-party suppliers or fulfillment partners.

By placing an order, you acknowledge that certain order information may be shared with these providers as necessary to process and deliver your purchase.

Packages may arrive separately if multiple fulfillment partners are involved.

9. Product Availability

Product availability is not guaranteed.

An item may become unavailable after you place an order due to inventory changes or supplier availability.

If we are unable to fulfill your order, we may cancel the affected item and issue a refund.

10. Personal Care and Beauty Products

For hygiene and safety reasons, opened or used personal care, beauty, cosmetic, or hygiene products may not be eligible for return.

Customers are responsible for reviewing product descriptions, ingredients, and usage instructions before purchasing.

Discontinue use and seek appropriate professional guidance if you experience irritation or an unexpected reaction.

11. Intellectual Property

All content on this website, including text, graphics, logos, photographs, product descriptions, designs, and other materials, is owned by or licensed to FIndly, unless otherwise stated.

You may not copy, reproduce, distribute, modify, or commercially use our content without permission.

12. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, security, products, or services provided by third parties.

Accessing third-party websites is at your own discretion.

13. Reviews and User Content

If you submit a review, photo, comment, testimonial, or other content to our store, you confirm that:

You have the right to submit the content
The content is truthful to the best of your knowledge
The content does not violate another person's rights
The content is not unlawful, abusive, threatening, or misleading

You grant us permission to use submitted content for reasonable business, promotional, and marketing purposes.

14. Prohibited Uses

You may not use our website to:

Violate any applicable law
Commit fraud
Transmit malicious code
Attempt unauthorized access to our systems
Scrape or copy website content without authorization
Harass or harm another person
Submit false or misleading information
Interfere with website security or functionality

15. Disclaimer of Warranties

Our website, products, and services are provided on an “as available” basis to the extent permitted by law.

We do not guarantee that:

Our website will always be available or error-free
All product information will be completely free of errors
Shipping will occur within a specific timeframe
Every product will meet every customer's individual expectations

Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection laws.

16. Limitation of Liability

To the maximum extent permitted by law, Findly will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Where liability cannot legally be excluded, it will be limited to the extent permitted by applicable law.

17. Indemnification

You agree to indemnify and hold harmless Findly, its owners, affiliates, service providers, and partners from claims or losses arising from your violation of these Terms or misuse of our website.

18. Privacy

Your use of our website is also subject to our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect personal information.

19. Changes to These Terms

We may update these Terms periodically.

Changes will take effect when the updated Terms are posted on our website.

Your continued use of the website after updates are posted constitutes acceptance of the revised Terms.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and other posted store policies, form the agreement between you and our store regarding your use of our website and services.